Help
Seats, invoices, your TRN, and changing or cancelling a plan.
Per user seat, per month. Clients are unlimited on every paid plan. Annual billing is cheaper per seat than monthly. Prices exclude VAT; 5% is added at checkout and shown on every invoice.
Enter your firm's TRN at checkout. It is printed on every tax invoice, which is what makes the VAT recoverable as input tax. We cannot add a TRN to an invoice after the fact once a tax period has closed — and you know better than most why that matters.
Plan & usage → Manage billing. That opens Stripe's billing page in your firm's own name, where every invoice can be viewed and downloaded as a PDF. Each one carries our TRN and yours.
Same page. You can move up or down a plan, add or remove seats, and switch between monthly and annual.
The desk shows a banner and Stripe retries the card over the following days. Nothing is switched off. You keep working while you sort the card out. We will not suspend a workspace without at least 14 days' notice.
Manage billing → cancel. It takes effect at the end of the period you have paid for. Everything stays readable and exportable for 90 days afterwards; only adding new clients stops. The full position is on the cancellation and refunds page.
To Stripe, never to us. The desk only ever receives a payment page address that Stripe issued. We could not show you a card number if we wanted to.
Email support@accountive.ae with the invoice number. We answer within one working day.