Help
Help
Six things people ask in their first week, answered properly. Anything else, email us — we answer within one working day.
Importing your client listWhich columns are recognised, how dates are read, and what happens to a client that is already on the desk.
How deadlines are worked outThe three facts every date comes from, and why a client shows no dates at all.
Access levelsWhat each of the five levels may do, and which one to give a new junior.
Portal passwordsWhere EmaraTax and Zoho credentials are kept, and who can see them.
Adding colleaguesInviting someone, what a seat costs, and what to do when a person leaves.
Billing and VATSeats, invoices, your TRN, and how to change plan or cancel.
Still stuck?
Email support@accountive.ae. We answer within one working day,
Sunday to Thursday, 09:00–18:00 Gulf Standard Time. Weekends and UAE public holidays roll to the next working day. Include your workspace name and,
if it is about one client, that client's name — it saves a round trip.